Customer Service

Frequently Asked Questions

 

To contact us and for store hours click here

 

What is typically excluded when you have a sale?

When we have a sale, Black Dog Jewelry, Paul D'Olympia Designs and Wampum and Seaglass are excluded.

How do you ship?

We ship via UPS to addresses within the United States. We do not ship to post office boxes. Rush delivery is available but not guaranteed. Please keep in mind that UPS AIR delivery does not include weekends or holidays. Please note that in-stock items will ship, in most cases, within 24 hours (weekends not included). Orders placed after noon on Fridays will not ship out until the following Monday. For other shipping methods please call during business hours.

Do you offer in store pick-up?

In store pick-up is available. Unless noted your order will be available for pick up in Vineyard Haven. If Edgartown is preferred please let us know. Be aware it can take a day or two to have your order transferred there.

Do you ship internationally?

At this time we are only able to ship to addresses within the United States.

What payment methods do you accept?

We welcome MasterCard, Visa, Discover, and American Express. Secure credit card ordering is available 24 hours a day from our online store. At this time we are unable to accept CB Stark gift cards or store credits online. Please call 1-888-CBSTARK if you would like to use one of these forms of payment.

Can I use a gift certificate or gift card online?

At this time we are unable to accept CB Stark gift cards or store credits online. Please call 1-888-CBSTARK if you would like to use one of these forms of payment.

What is your return policy?

Jewelry in new condition, with a sales slip, is accepted for store credit (no refunds) within fifteen (15) days of purchase. Many items shown are available in other sizes and styles. Custom orders are gladly accepted.

When will my in-stock items ship if one or more of my items is out of stock?

Orders are shipped complete when all items are available. If you need a portion of your order shipped in advance please call or email to arrange additional shipping, which will be charged to your account upon approval.

What if I need to return an item?

To return an item, please send it back to us with a copy of the receipt and your daytime phone number so we can reach you should we have questions regarding the return. Please let us know if you would like to exchange the item or be issued a store credit. We do not issue refunds.

How do I take care of my jewelry?

Fine jewelry is a precious possession that needs proper care to assure its lasting qualities. Click the link below for some basic guidelines for the care and cleaning of your fine jewelry.
http://www.jic.org

Do you do repairs?

Yes, we are a full-service jeweler. Please visit the Our Skills page of this website for more information.

Is the jewelry I leave with you insured?

We are fully insured through Jewelers Mutual Insurance Company.

How big is the jewelry I see online?

The sizes listed on cbstark.com are in inches by width and height. Charm sizes do not include the top jump ring. If you have a question about the sizes of anything on the website please call 1-888-CBSTARK. Due to the variance of monitor resolutions, browsers, and photography techniques, items may vary in color and may appear larger or smaller than actual size.

How do I know what size ring or bracelet to order?

Rings

We offer most of our rings in a wide range of sizes. If you don’t see your size listed, please give us a call and we’ll let you know if we can make it. If you’re not sure of your size, we recommend you visit a reputable jeweler in your area to be sized, or call us and we’ll mail you a sizing gauge. If you’re buying for a gift and are unsure of the size, you can order the stock size and we can exchange it after the gift has been given (the ring must be in new and unworn condition to be exchanged). If a ring needs to be sized after it has been worn, we can size it for a fee.

Charm Bracelets

Our charm bracelets come in a variety of different sizes. The Signature Charm Bracelets can be made in any length. Please keep in mind that the toggle bracelets need to be slightly longer than normal to function properly.

Bead Bracelets

Please measure your wrist with a soft tape measure and add approximately one inch.

Island Tie sizing

Please measure your wrist with a soft tape measure where you would like the bracelet to lay, and order the closest size without going over. For instance, if you wrist measures 6 1/8” order the 6” not the 6 ½”. They do have some adjustment to them but they shouldn’t be too large.

Link style bracelets

(Multi Shell, Contemporary Island Bracelet) These bracelets come in one standard size, which is usually about 7” to 7.5”. We can always add another link or shorten one if needed. Please call us at 1-888-CBSTARK to discuss options.

Are your diamonds conflict-free?

We follow all industry standards to be sure that the diamonds we sell are conflict-free.

Are all CB Stark designs made on Martha's Vineyard?

We make many of our designs here on Martha's Vineyard, but due to space limitations our production is done at a casting facility in Massachusetts.

Are the images on my screen the actual size and color?

Due to the variance of monitor resolutions, browsers, and photography techniques, items may vary in color and may appear larger or smaller than actual size.

Do you gift-wrap?

All of our jewelry may be gift-wrapped at no extra charge. When ordering on-line please add a note in the special instructions and notes box of the checkout that you would like your item gift wrapped.

How long does it take to solder a charm on my charm bracelet?

It typically takes about seven business days to solder charms. Occasionally during our busy season, it can take longer, and in the off-season the wait might be less.

Will you solder a charm that I didn’t buy from you on my charm bracelet?

Yes, for a fee we will solder charms that were not purchased from us.

How much does it cost to solder a charm on my charm bracelet?

Charms purchased from CB Stark will be soldered at no charge. We will solder charms not purchased at CB Stark starting at $10 each in sterling silver and $15 each in 14k gold. Additional charges may apply if the charm needs a new jump ring in order to be soldered on the bracelet. If you are adding more than one charm, a discount may apply.

Is all of the jewelry in your store featured online?

While we have a large selection of jewelry online, we are unable to offer online everything we carry in our stores. If you saw something you liked while you were at our store or are looking for something that you do not see online, please call us and we would be happy to assist you in finding what you want.

Do CB Stark beads fit Pandora, Chamilia, or Troll bracelets?

CB Stark beads are designed to fit most of the bead-style bracelets that are available. They do fit Pandora, Troll, Chamilia, and many others. CB Stark beads do not fit Brighton bracelets.

Do you share my private information?

We do not give, sell, or share our customers’ information, including e-mail addresses. If you provide an e-mail address to us, you will receive e-mails for upcoming sales and new products. You may unsubscribe from our list at any time.

What is your warranty?

We stand behind our jewelry. If at any time you feel something has broken due to a manufacturer’s defect, not normal wear and tear, please let us know and we would be happy to assist you with a solution.

CB Stark Jewelers